You are making a purchase from Rent Roll Starter. By making a purchase from Rent Roll Starter, you agree to these Terms and Conditions of Purchase, the Rent Roll Starter Terms & Conditions and Privacy Policy. You agree to follow any legal terms and conditions that govern your use of the program and that form a legal agreement between you and Rent Roll Starter.
When you purchase from Rent Roll Starter, you are receiving access for one (1) person to the program or product you have purchased (referred to below as the “program,” or the “product”)
INTELLECTUAL PROPERTY
You agree that the program or product contains content that is owned by Rent Roll Starter and is protected by copyright, trademark and other applicable intellectual property laws. Duplicating, sharing or uploading Product files to sharing sites is considered stealing, you will be prosecuted in the event of misconduct.
Rent Roll Starter provides you with the program or product only for your personal, non-commercial use, and you agree that you will not use this content in any way except for use in compliance with this Agreement. You will not use the product or program or any of the content available in the program in a manner that constitutes an infringement of Rent Roll Starter’s rights or that has not been authorised in writing by the Rent Roll Starter.
Unless explicitly authorised in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Program. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright, trademark and other branding.
You are authorised to download, modify and use the resources provided in the program or the product. These documents are only to be used within your own business and are not to be shared with other businesses as this will be considered stealing, and you will be prosecuted in the event of misconduct. These documents are not to be construed as legal or financial advice. These documents may not comply with your state's legislation and you should seek independent legal advice before using the documents.
The Program or Product includes access for one (1) person. Upon registration, you will receive one username, password, and member profile for use during the membership and in the private member section of the website.
If you would like to take the product or program with a business partner or colleague, you will need to each purchase the product or program individually. Additionally, if you are interested in having your assistant or your entire team take the Program, you will need written consent from Rent Roll Starter for this to occur. Rent Roll Starter does provide written consent in some cases, so you agree to seek consent for this, if you require it.
If you are involved in a Franchise or Licence Group, you may enrol in the program or product. However, your access to the program or product is for your own individual, personal use only, and you may not share any of the content or resources from the program or product with other franchisees or licencees without the prior written consent of Rent Roll Starter.
PRIVACY AND CONFIDENTIALITY
Any product or program you purchase from Rent Roll Starter is subject to the Rent Roll Starter’s Privacy Policy. See policy below:
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@rentrollstarter.com.au or mailing us at: 168/9 Carter Street, Lidcombe, NSW, Australia
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – RENT ROLL STARTER
Our store is hosted on Lightning Sites. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Rent Roll Starter’s data storage, databases and the general Lightning Sites application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Rent Roll Starter stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Lightning Sites’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Rent Roll Starter to store information about your session (referrer, landing page, etc).
_lsite_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_lsite_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@rentrollstarter.com.au or by mail at Rent Roll Starter, 168/9 Carter Street, Lidcombe, NSW, 2141 Australia
RENT ROLL STARTER MEMBERS AREA AND COMMUNITY RULES
No Solicitation Within the Rent Roll Starter members area or Facebook Group:
Your failure to comply with this term will result in immediate termination of your participation in the
Program without refund, at the discretion of Rent Roll Starter.
Rent Roll Starter will endeavour to provide a Facebook Group for eligible members of specific products and programs. If Facebook changes terms, we will try to find an alternate space for members, but cannot be held responsible for Facebook’s change of terms.
THIRD-PARTY MATERIALS AND WEBSITES
Rent Roll Starter may provide links to third-party materials and websites and establish a Facebook group as a convenience to you and other Program Participants. These third-party materials and websites are not part of the Program and they may be either withdrawn or terminated at any time without any liability on the part of Rent Roll Starter. You agree that you will be responsible for all payment and other obligations associated with your use of any and all third-party materials and websites. In addition, you agree that Rent Roll Starter is not responsible for examining and evaluating the content and accuracy of any third-party materials and websites, and Rent Roll Starter does not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third-parties. You further agree that you will not use any third-party materials and websites in a manner that would infringe or violate the rights of any other party and that Rent Roll Starter will not be liable for your improper use of third-party materials and websites.
BY PURCHASING ACCESS TO ANY PRODUCT OR PROGRAM, YOU AGREE:
- not to infringe any copyright, patent, trademark, trade secret or other intellectual property rights of Rent Roll Starter or the Program Participants;
- that any confidential information shared by other program participants or any of Rent Roll Starter’s representatives is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or to Rent Roll Starter.
- not to disclose such confidential information to any other person or use it in any manner other than in discussion with other Rent Roll Starter Program Participants during training sessions;
- the product or program provided to you by Rent Roll Starter does not come with any guarantees or warranty of results;
- that all Content provided to you by Rent Roll Starter is the Rent Roll Starter’s confidential and proprietary information and intellectual property, belong solely and exclusively to Rent Roll Starter, and may be used by you only as authorised by Rent Roll Starter;
- the reproduction, distribution and sale of the content inside any program or product by anyone other than Rent Roll Starter is strictly prohibited; and
- that if you violate, or threaten to violate, any of your agreements contained in this paragraph we will be entitled to, among other things, injunctive relief to prohibit such violations.
- that you will be responsible for avoiding any duplicate content issues that may arise from using pre-written blogs on your website.
- While you are free to discuss your personal results from the Program and training, you must keep the experience and statements, oral or written, of all other participants in the strictest of confidence.
DISCLAIMER
When addressing financial matters in any of our websites, videos, newsletters, programs or other Content, we've taken all reasonable efforts to ensure that we accurately represent our programs and their potential to grow your business. However, Rent Roll Starter does not guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations, and nothing in the Program, Content, or Website is a promise or guarantee to you of future earnings.
YOU EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE THE PROGRAM IS AT YOUR SOLE RISK.
While Rent Roll Starter is able to provide recommendations and advice (having regard to previous professional experience), you are solely responsible for carrying out any steps or taking any required action arising out of such recommendations or advice;
Rent Roll Starter is neither a lawyer or accountant, and any recommendations or advice provided by Rent Roll Starter will not be considered legal, financial or tax advice. You agree, at your own expense to seek professional legal, financial or tax advice about any matters connected with the Program.
Rent Roll Starter has no special training or qualification as a licensed professional psychiatrist, counsellor, financial advisor, doctor, health professional, business expert or the like. Rent Roll Starter is not qualified to diagnose any medical condition or provide psychological counselling, behavioural counselling or psychotherapy/psychoanalysis
Nothing in this Agreement or in the provision of the Program by Rent Roll Starter will result in Rent Roll Starter being considered an owner, principal, director or officer of the you or your business (as the case may be).
All the documents provided in the members area of general use nature. None of them are compliant with your local state's legislation, and you must modify any of these documents to comply with all legislation you are governed by.
ADDITIONAL TERMS AND CONDITIONS
1) GOVERNING LAW. You and Rent Roll Starter have entered into this Agreement in the state of New South Wales, Australia and this Agreement is governed by and must be construed according to the law applying in New South Wales.
2) LIMITATION OF LIABILITY. A party of this agreement will not be liable to the other for indirect, incidental, special or consequential Losses arising out of this Agreement including but not limited to the following:
Services provided under or in connection with this program; and any claim, loss, damage, cost or expense arising from, or in connection with, this program.
AS SET FORTH IN OUR PRIVACY POLICY, THE COMPANY SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH YOUR PURCHASE AND USE OF THE PROGRAM, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK.
4) BINDING EFFECT. This Agreement shall be binding upon, and inure to the benefit of, the successors, executors, heirs, representatives, administrators, and permitted assigns of the parties. You have no right to assign this Program, by operation of law or otherwise. The 10 Week Transformation is a non-transferable program.
7) INDEMNIFICATION. You agree to defend, indemnify, and hold harmless Rent Roll Starter, its owners, officers, employees, contractors, directors, licensors, related entities, affiliates, and successors from and against any and all liabilities and expense whatsoever, including, without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys’ fees, and disbursements, which any of such parties may incur or become obligated to pay arising out of or resulting from your breach of this Agreement and/or your misuse of the Program. You shall defend the Rent Roll Starter in any legal actions, regulatory actions, or the like arising from or related to this Agreement. You recognise and agree that all of Rent Roll Starter’s owners, officers, employees, shareholders, trustees, affiliates, and successors shall not be held personally responsible or liable for any actions or representations of Rent Roll Starter.
8) ENTIRE AGREEMENT. This Agreement constitutes the entire understanding and agreement of the Parties with respect to its subject matter and supersedes all prior agreements or understandings, inducements, or conditions, express or implied, written or oral, between the parties.
9) COMPLIANCE WITH LAW. The parties shall comply with all applicable laws in performing this Agreement. Whenever there is any conflict between any provision of this Agreement and any applicable law, the applicable law shall prevail.
THE DETAILS OF THE PROGRAM OR PRODUCT YOU ARE PURCHASING
If you are purchasing The Content Club
By purchasing access to the Content Club, you will receive from Rent Roll Starter:
A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include social media suggested content, caption templates and other support information.
The members area will contain at least:
• The most recent social media content suggestions/booklet
• The 2 most recent pre-written blog articles
If Rent Roll Starter decides to make changes to the materials provided in the members area, you will be notified by email giving you at least 48 hours notice of these changes.
Use of The Content Club resources
You agree to use The Content Club resources, training and information in the following ways:
• You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
• You may not re-sell any of the resources to anyone else.
• You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
• You understand that you do not have exclusive access to the resources inside the Content Club. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you're not publishing duplicate content as other members of the Content Club.
• Your membership in The Content Club is not transferrable to another person or another office.
• You are permitted to download, modify, copy, reproduce, republish, upload and post any of the content provided in the content suggestions/booklet, the pre-written blog articles, the newsletters and any templates provided.
PAYMENT POLICY FOR THE CONTENT CLUB
You agree to pay the following fees:
$57 per month (first payment immediately, second payment one month later, then monthly payments thereafter) OR
$597 per year (first payment immediately, and subsequent payments annually from your first payment unless the annual membership is cancelled) OR
$1587 lifetime membership payment. This payment is a once only payment and there will be no further membership payments for your membership in The Content Club. This lifetime membership guarantees at least 3 years of membership into The Content Club, but allows you continued membership in The Content Club for the life of the membership, with no further payments for this membership. This payment does not cover any upgrades to The Content Club, should new, upgraded features be offered as part of The Content Club membership.
If you are purchasing Rent Roll Owners Marketing School
By purchasing access to Rent Roll Owners Marketing School, you will receive from Rent Roll Starter:
A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include video, audio and written lessons, templates, worksheets, checklists, slide decks and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 120 days. In the event that Rent Roll Starter intends to close the Members Area, it shall provide you with a 30 day notice by email, and the ability to download the core resources contained in the Members Area.
Bonuses
From time to time, Rent Roll Starter will offer bonuses to individuals who sign up for the Program. You are entitled to any bonuses offered to you at the time of your enrolment, but not any bonuses offered in any other enrolment. Bonuses may not be available for the entire lifespan of the program and they vary depending on particular promotions throughout the year.
Lifetime Access to Rent Roll Owners Marketing School
You will receive “lifetime access” to the Rent Roll Owners Marketing School, which means: for the life of the program. So, for as long as the Marketing School exists in it’s current format, you will have access to it, and for a minimum of 120 days.
Should Rent Roll Starter decide to close the program in the future, you will be given 30 days notice via email, and the option to download all the resources before the members area is closed down.
Use of the Marketing School resources
You agree to use the Marketing School resources, training and information in the following ways:
• You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
• You may not re-sell any of the resources to anyone else.
• You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
• You understand that you do not have exclusive access to the resources inside the program. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you're not publishing duplicate content as other members of the program.
PAYMENT POLICY FOR THE RENT ROLL OWNERS MARKETING SCHOOL
You agree to pay the following fees:
A single payment of $697 OR $997 – depending on the date of purchase, OR
8 monthly instalments of $97 OR 12 monthly instalments of $97 – depending on the date of purchase, OR
8 weekly instalments of $97 OR 12 weekly instalments of $97 – depending on the date of purchase.
The Rent Roll Owners Marketing School is not a “pay in part” program where you can pay only for access to certain parts and not others.
If you are purchasing The Social Property Manager Course
By purchasing access to The Social Property Manager Course, you will receive from Rent Roll Starter:
A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include video, audio and written lessons, templates, worksheets, checklists, slide decks and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 120 days. In the event that Rent Roll Starter intends to close the Members Area, it shall provide you with a 30 day notice by email, and the ability to download the core resources contained in the Members Area.
Bonuses
From time to time, Rent Roll Starter will offer bonuses to individuals who sign up for the Program. You are entitled to any bonuses offered to you at the time of your enrolment, but not any bonuses offered in any other enrolment. Bonuses may not be available for the entire lifespan of the program and they vary depending on particular promotions throughout the year.
Lifetime Access to The Social Property Manager Course
You will receive “lifetime access” to The Social Property Manager Course, which means: for the life of the program. So, for as long as the course exists in it’s current format, you will have access to it, and for a minimum of 120 days.
Should Rent Roll Starter decide to close the program in the future, you will be given 30 days notice via email, and the option to download all the resources before the members area is closed down.
Use of The Social Property Manager Course resources
You agree to use The Social Property Manager Course resources, training and information in the following ways:
• You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
• You may not re-sell any of the resources to anyone else.
• You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
• You understand that you do not have exclusive access to the resources inside the program. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you're not publishing duplicate content as other members of the program.
PAYMENT POLICY FOR THE SOCIAL PROPERTY MANAGER COURSE
You agree to pay the following fees:
A single payment of $7 OR $57 OR $97 – depending on the date of purchase.
There are no refunds for this course.
If you are purchasing a Coaching Program
The number of coaching sessions included in this program is listed on your payment page.
Each coaching session will be conducted via Zoom or phone call and will be 60 minutes in duration.
Coaching sessions policy
Upon making your first payment you will be contacted by Rent Roll Starter to schedule your first, and all subsequent coaching sessions.
Rent Roll Starter only accepts limited numbers of coaching clients each month, to ensure you're able to receive the assistance and support you require between coaching sessions. For this reason, if you need to cancel or reschedule any of your coaching session appointments, you are required to give at least 48 hours notice of the change or you will forfeit that particular coaching session.
Support policy
Your coaching program includes unlimited support between coaching sessions. To claim this support, you can either:
• Call Rent Roll Starter on 02 7903 9993 to request a support call back
• SMS Rent Roll Starter on the mobile number you are provided to request a support call back
• Email Rent Roll Starter at support@rentrollstarter.com.au to request support
All support requests will be responded to within 48 hours - on business days only (Monday to Friday) and during business hours only (10am to 4pm)
Coach absence policy
From time to time, there will be occasions where your Rent Roll Starter coach is on annual leave, unwell, attending training or speaking at events. During this time, your Rent Roll Starter coach will not be able to honour the support policy.
You will be given at least 24 hours notice of these absences, unless your Rent Roll Starter coach is unwell in which case you will be notified at their earliest convenience.
Your Rent Roll Starter coach will advise you of how to obtain other support during their absence.
IF YOU ARE PURCHASING A DIGITAL PRODUCT FROM THE RENT ROLL STARTER SHOP (including ebooks, newsletters, pre-written blogs, social media content packages, etc)
You agree to pay the purchase fee listed on the purchase page.
The digital product will be delivered to you via email. If you do not receive the email with the digital product it is your responsibility to contact Rent Roll Starter via email (support@rentrollstarter.com.au) to notify that you have not received the product.
There are no refunds for any digital products.
IF YOU ARE BOOKING ELLEN TO SPEAK AT YOUR EVENT (in person or digitally)
You agree to pay the purchase fee listed on the purchase page. This fee does not include travel expenses, as these are payable by you, if Ellen is required to travel to speak at your event in person. Travel expenses may include (but are not limited to) business class flights, transfers (via taxi, private car, or ride sharing service), accommodation (4 star hotel minimum) and meals. These bookings and expenses must be arranged by you, in consultation with suitable dates/times for Rent Roll Starter.
Ellen will attend and present at your event on the date and time agreed via email, and may elect to stay for the entire conference or event, but is not required to stay.
Should you need to change the date or time of the presentation, you must give at least 14 days notice, otherwise 50% of the fee is still payable.
Rent Roll Starter may provide digital resources to your audience as part of the presentation. In order for your audience to access these digital resources, they will need to give their name and email address to Rent Roll Starter.
Please note, Ellen is not willing to share personal medical information (including vaccination status) for the purposes of attending a speaking event. Before booking and paying for Ellen to speak at your event, please ensure that this is not a requirement in your country, state, city, venue or your organisation, as failure to do so may result in Ellen being unable to attend the event, and no refunds will be issued in these circumstances.
IF YOU ARE PURCHASING ANY "DONE FOR YOU SERVICES" (including email marketing, social media scheduling, phone answering, property management outsourcing, etc)
You agree to pay the purchase fee listed on the purchase page.
The details of the service will be outlined in email from Rent Roll Starter and you agree to the details of the service outlined in that email if you proceed with the purchase. If you do not receive the email it is your responsibility to contact Rent Roll Starter via email (support@rentrollstarter.com.au) to notify that you have not received the email.
There are no refunds for any "done for you services".
You accept responsibility for all content published and shared and you agree to ensure that it is legally compliant before it is published, even if the content is created by Rent Roll Starter.
You retain all ownership of creative (images, videos, text, audio) and intellectual property created for you by Rent Roll Starter.
If you are purchasing a Get Socials Done Day with Ellen
You agree to pay the purchase fee listed on the purchase page. This fee includes a co-working desk to the value of $60 per day. If you would prefer a private meeting room, there is an additional fee for this.
Ellen will spend the day (from 10am to 5pm) with you, assisting you to plan and create your social media content for the coming weeks and months. There's no guarantee for the number of posts that will be created in this time, however Ellen's past Get Socials Done days have regularly resulted in 40-75 posts during this time, depending on how quickly you're able to work.
Should you need to change the date or time of the Get Socials Done Day, you must give at least 14 days notice, otherwise 50% of the fee is still payable.
PAYMENT POLICY FOR THE GET SOCIALS DONE DAY
You agree to pay the fee outlined on the purchase page. This payment includes your first year of membership in The Content Club. Your membership in The Content Club will automatically renew annually, unless you cancel your membership.
If you are not satisfied with this day, let Ellen know before the day is over and you'll be offered a full refund.
PRODUCT DESCRIPTION FOR ALL PRODUCTS AND PROGRAMS
Rent Roll Starter endeavours to describe and display the products and programs as accurately as possible. While we try to be as clear as possible in explaining the products and programs, you acknowledge that there may be inaccuracies and errors on occasion. From time to time, Rent Roll Starter may correct errors in pricing and descriptions. You acknowledge that Rent Roll Starter reserves the right to refuse or cancel any order with an incorrect price listed.
PAYMENT CONDITIONS FOR ALL PROGRAMS AND PRODUCTS
Regardless of how you select to pay for your product or program (single payment, payment plan OR ongoing membership), you hereby authorise Rent Roll Starter to charge your credit card or debit card automatically according to the terms set forth in the section above.
Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new eligible payment method promptly or your program access will be removed.
If you do not request a refund within the terms of the program with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan and you understand that your membership will automatically continue and you authorise us (without notice to you, unless required by applicable law) to collect any and all outstanding receivables, using any eligible payment method we have on record for your account.
You are responsible to pay for the product or program in full (including GST) and for providing us with a valid credit card or other payment method. If you have selected a payment plan and you miss a payment, your account status will be changed to “delinquent.” You will immediately lose access to future Modules and Bonuses and your access to the Site and all Content will be revoked seven (7) days after your payment declines. You will also not receive access to future versions of the Program as it’s released, or any of the bonuses, until all payments are made in full.
If your account remains in delinquent status for longer than sixty (60) days, Rent Roll Starter reserves the right to report any delinquent balance owed to a credit reporting agency and/or collections agency subject to Rent Roll Starter’s sole discretion until the account is caught up and in good standing.
REFUND POLICY FOR ALL PROGRAMS AND PRODUCTS
The Content Club Membership Refund Policy
There are no refunds for monthly memberships, but membership can be cancelled with 24 hours notice (and all future payments will cease).
There are no refunds for annual memberships, but membership can be cancelled with 24 hours notice (and all future payments will cease).
There are no refunds for lifetime memberships, except in the circumstance that Rent Roll Starter decides to retire The Content Club membership before the guaranteed 3 years from your purchase date. If Rent Roll Starter decides to retire The Content Club within 3 years of your purchase of the lifetime membership, Rent Roll Starter will provide a pro-rata refund to you within 60 days of retiring The Content Club membership.
Rent Roll Owners Marketing School Refund Policy
You can participate in the Rent Roll Owner's Marketing School for up to the first 30 days. If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees subject to the following conditions:
- Deadline to Apply for Refund. To be eligible for a refund, you must submit your request by 5pm NSW Time 30 days after your initial purchase date. The deadline exists because if you sign up for the program, we want you to get started. If you don’t plan on starting right away but want to sign up this year, we'd love to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline. No refunds will be processed until 30 days after the first week of training commences.
- Completed Course Work. We’ll ask for your completed course work (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve). We will require this information to be submitted within 24 hours of your application for refund.
The completed course work you will be required to submit with your refund request includes ALL of the following items:
o Completed worksheets for modules 1, 2, 3 and 4
o Transcripts or notes of 3 landlord surveys you have completed, showing that ALL questions were asked and answered on the survey document
o Your completed Strategy Canvas, using your own local industry norms NOT the example norms shown in the video training and worksheet. You cannot copy the example provided.
o Your written elevator pitch, following the formula provided in the training video.
o A link to access your Freebie (Format must be PDF, mp3 or mp4). While this Freebie may be a version of one of the eBooks available for purchase from Rent Roll Starter, it must be FULLY branded and customised with your branding and details. You cannot copy the exact version provided to you in the members area.
o A link to review your completed Opt-In on your website (It MUST be connected to your CRM and working properly)
o A link to review your first blog on your website (it MUST be published, follow the formula outlined in the training video, including each element, and have a call to action that is working properly). While this blog may be a version of one of the pre-written blog posts in the member area, it must be FULLY customised to follow the formula taught in the video training, and must not be one of the examples provided in the worksheet. You cannot copy the exact version provided to you in the members area
- Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
- Please do not enrol in the Marketing School if you just want to "check it out." We put an extraordinary amount of time and effort into this Program, and we expect you to do the same.
We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.
Please note: If you opted for a payment plan and you do not request a refund within 30 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
Furthermore, if you opted for a payment plan and, anytime between making the initial purchase and the completion of the payment plan in full, you change your mind about participating in the program, even if you have not accessed any of the course materials, you are not entitled to cancellation of the payment plan OR refund, except under the refund policy.
Upon determining that you are entitled to a refund subject to this policy, Rent Roll Starter will promptly issue an instruction to its payment processor to issue the refund. Rent Roll Starter does not control its payment processor and will not be able to expedite any refunds.
If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.
All refunds are discretionary as determined by Rent Roll Starter. To further clarify, we will not provide refunds after the 30th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month.
Coaching Program Refund Policy
You can participate in the Program for up to the first 30 days. If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees subject to the following conditions:
- Deadline to Apply for Refund. To be eligible for a refund, you must submit your request by 5pm NSW Time 30 days after your purchase date. The deadline exists because if you sign up for the program, we want you to get started. If you don’t plan on starting right away but want to sign up this year, we'd love to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline. No refunds will be processed until 30 days after the first coaching call.
- Completed Course Work. We’ll ask for your completed course work (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve).
- Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
- Please do not enrol in a coaching program if you just want to "check it out." We put an extraordinary amount of time and effort into this Program, and we expect you to do the same.
Speaking Engagement Refund Policy (digital or in person events)
There are no refunds for speaking engagements.
The Social Property Manager Course Refund Policy.
There are no refunds for The Social Property Manager Course.
CANCELLATION POLICY
If you wish to cancel your membership in The Content Club, please cancel via your members area.
All other cancellations for all other programs and products are covered by the refund policies listed above.
When you purchase from Rent Roll Starter, you are receiving access for one (1) person to the program or product you have purchased (referred to below as the “program,” or the “product”)
INTELLECTUAL PROPERTY
You agree that the program or product contains content that is owned by Rent Roll Starter and is protected by copyright, trademark and other applicable intellectual property laws. Duplicating, sharing or uploading Product files to sharing sites is considered stealing, you will be prosecuted in the event of misconduct.
Rent Roll Starter provides you with the program or product only for your personal, non-commercial use, and you agree that you will not use this content in any way except for use in compliance with this Agreement. You will not use the product or program or any of the content available in the program in a manner that constitutes an infringement of Rent Roll Starter’s rights or that has not been authorised in writing by the Rent Roll Starter.
Unless explicitly authorised in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Program. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright, trademark and other branding.
You are authorised to download, modify and use the resources provided in the program or the product. These documents are only to be used within your own business and are not to be shared with other businesses as this will be considered stealing, and you will be prosecuted in the event of misconduct. These documents are not to be construed as legal or financial advice. These documents may not comply with your state's legislation and you should seek independent legal advice before using the documents.
The Program or Product includes access for one (1) person. Upon registration, you will receive one username, password, and member profile for use during the membership and in the private member section of the website.
If you would like to take the product or program with a business partner or colleague, you will need to each purchase the product or program individually. Additionally, if you are interested in having your assistant or your entire team take the Program, you will need written consent from Rent Roll Starter for this to occur. Rent Roll Starter does provide written consent in some cases, so you agree to seek consent for this, if you require it.
If you are involved in a Franchise or Licence Group, you may enrol in the program or product. However, your access to the program or product is for your own individual, personal use only, and you may not share any of the content or resources from the program or product with other franchisees or licencees without the prior written consent of Rent Roll Starter.
PRIVACY AND CONFIDENTIALITY
Any product or program you purchase from Rent Roll Starter is subject to the Rent Roll Starter’s Privacy Policy. See policy below:
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@rentrollstarter.com.au or mailing us at: 168/9 Carter Street, Lidcombe, NSW, Australia
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – RENT ROLL STARTER
Our store is hosted on Lightning Sites. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Rent Roll Starter’s data storage, databases and the general Lightning Sites application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Rent Roll Starter stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Lightning Sites’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Rent Roll Starter to store information about your session (referrer, landing page, etc).
_lsite_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_lsite_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@rentrollstarter.com.au or by mail at Rent Roll Starter, 168/9 Carter Street, Lidcombe, NSW, 2141 Australia
RENT ROLL STARTER MEMBERS AREA AND COMMUNITY RULES
No Solicitation Within the Rent Roll Starter members area or Facebook Group:
Your failure to comply with this term will result in immediate termination of your participation in the
Program without refund, at the discretion of Rent Roll Starter.
Rent Roll Starter will endeavour to provide a Facebook Group for eligible members of specific products and programs. If Facebook changes terms, we will try to find an alternate space for members, but cannot be held responsible for Facebook’s change of terms.
THIRD-PARTY MATERIALS AND WEBSITES
Rent Roll Starter may provide links to third-party materials and websites and establish a Facebook group as a convenience to you and other Program Participants. These third-party materials and websites are not part of the Program and they may be either withdrawn or terminated at any time without any liability on the part of Rent Roll Starter. You agree that you will be responsible for all payment and other obligations associated with your use of any and all third-party materials and websites. In addition, you agree that Rent Roll Starter is not responsible for examining and evaluating the content and accuracy of any third-party materials and websites, and Rent Roll Starter does not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third-parties. You further agree that you will not use any third-party materials and websites in a manner that would infringe or violate the rights of any other party and that Rent Roll Starter will not be liable for your improper use of third-party materials and websites.
BY PURCHASING ACCESS TO ANY PRODUCT OR PROGRAM, YOU AGREE:
- not to infringe any copyright, patent, trademark, trade secret or other intellectual property rights of Rent Roll Starter or the Program Participants;
- that any confidential information shared by other program participants or any of Rent Roll Starter’s representatives is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or to Rent Roll Starter.
- not to disclose such confidential information to any other person or use it in any manner other than in discussion with other Rent Roll Starter Program Participants during training sessions;
- the product or program provided to you by Rent Roll Starter does not come with any guarantees or warranty of results;
- that all Content provided to you by Rent Roll Starter is the Rent Roll Starter’s confidential and proprietary information and intellectual property, belong solely and exclusively to Rent Roll Starter, and may be used by you only as authorised by Rent Roll Starter;
- the reproduction, distribution and sale of the content inside any program or product by anyone other than Rent Roll Starter is strictly prohibited; and
- that if you violate, or threaten to violate, any of your agreements contained in this paragraph we will be entitled to, among other things, injunctive relief to prohibit such violations.
- that you will be responsible for avoiding any duplicate content issues that may arise from using pre-written blogs on your website.
- While you are free to discuss your personal results from the Program and training, you must keep the experience and statements, oral or written, of all other participants in the strictest of confidence.
DISCLAIMER
When addressing financial matters in any of our websites, videos, newsletters, programs or other Content, we've taken all reasonable efforts to ensure that we accurately represent our programs and their potential to grow your business. However, Rent Roll Starter does not guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations, and nothing in the Program, Content, or Website is a promise or guarantee to you of future earnings.
YOU EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE THE PROGRAM IS AT YOUR SOLE RISK.
While Rent Roll Starter is able to provide recommendations and advice (having regard to previous professional experience), you are solely responsible for carrying out any steps or taking any required action arising out of such recommendations or advice;
Rent Roll Starter is neither a lawyer or accountant, and any recommendations or advice provided by Rent Roll Starter will not be considered legal, financial or tax advice. You agree, at your own expense to seek professional legal, financial or tax advice about any matters connected with the Program.
Rent Roll Starter has no special training or qualification as a licensed professional psychiatrist, counsellor, financial advisor, doctor, health professional, business expert or the like. Rent Roll Starter is not qualified to diagnose any medical condition or provide psychological counselling, behavioural counselling or psychotherapy/psychoanalysis
Nothing in this Agreement or in the provision of the Program by Rent Roll Starter will result in Rent Roll Starter being considered an owner, principal, director or officer of the you or your business (as the case may be).
All the documents provided in the members area of general use nature. None of them are compliant with your local state's legislation, and you must modify any of these documents to comply with all legislation you are governed by.
ADDITIONAL TERMS AND CONDITIONS
1) GOVERNING LAW. You and Rent Roll Starter have entered into this Agreement in the state of New South Wales, Australia and this Agreement is governed by and must be construed according to the law applying in New South Wales.
2) LIMITATION OF LIABILITY. A party of this agreement will not be liable to the other for indirect, incidental, special or consequential Losses arising out of this Agreement including but not limited to the following:
Services provided under or in connection with this program; and any claim, loss, damage, cost or expense arising from, or in connection with, this program.
AS SET FORTH IN OUR PRIVACY POLICY, THE COMPANY SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH YOUR PURCHASE AND USE OF THE PROGRAM, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK.
4) BINDING EFFECT. This Agreement shall be binding upon, and inure to the benefit of, the successors, executors, heirs, representatives, administrators, and permitted assigns of the parties. You have no right to assign this Program, by operation of law or otherwise. The 10 Week Transformation is a non-transferable program.
7) INDEMNIFICATION. You agree to defend, indemnify, and hold harmless Rent Roll Starter, its owners, officers, employees, contractors, directors, licensors, related entities, affiliates, and successors from and against any and all liabilities and expense whatsoever, including, without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys’ fees, and disbursements, which any of such parties may incur or become obligated to pay arising out of or resulting from your breach of this Agreement and/or your misuse of the Program. You shall defend the Rent Roll Starter in any legal actions, regulatory actions, or the like arising from or related to this Agreement. You recognise and agree that all of Rent Roll Starter’s owners, officers, employees, shareholders, trustees, affiliates, and successors shall not be held personally responsible or liable for any actions or representations of Rent Roll Starter.
8) ENTIRE AGREEMENT. This Agreement constitutes the entire understanding and agreement of the Parties with respect to its subject matter and supersedes all prior agreements or understandings, inducements, or conditions, express or implied, written or oral, between the parties.
9) COMPLIANCE WITH LAW. The parties shall comply with all applicable laws in performing this Agreement. Whenever there is any conflict between any provision of this Agreement and any applicable law, the applicable law shall prevail.
THE DETAILS OF THE PROGRAM OR PRODUCT YOU ARE PURCHASING
If you are purchasing The Content Club
By purchasing access to the Content Club, you will receive from Rent Roll Starter:
A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include social media suggested content, caption templates and other support information.
The members area will contain at least:
• The most recent social media content suggestions/booklet
• The 2 most recent pre-written blog articles
If Rent Roll Starter decides to make changes to the materials provided in the members area, you will be notified by email giving you at least 48 hours notice of these changes.
Use of The Content Club resources
You agree to use The Content Club resources, training and information in the following ways:
• You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
• You may not re-sell any of the resources to anyone else.
• You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
• You understand that you do not have exclusive access to the resources inside the Content Club. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you're not publishing duplicate content as other members of the Content Club.
• Your membership in The Content Club is not transferrable to another person or another office.
• You are permitted to download, modify, copy, reproduce, republish, upload and post any of the content provided in the content suggestions/booklet, the pre-written blog articles, the newsletters and any templates provided.
PAYMENT POLICY FOR THE CONTENT CLUB
You agree to pay the following fees:
$57 per month (first payment immediately, second payment one month later, then monthly payments thereafter) OR
$597 per year (first payment immediately, and subsequent payments annually from your first payment unless the annual membership is cancelled) OR
$1587 lifetime membership payment. This payment is a once only payment and there will be no further membership payments for your membership in The Content Club. This lifetime membership guarantees at least 3 years of membership into The Content Club, but allows you continued membership in The Content Club for the life of the membership, with no further payments for this membership. This payment does not cover any upgrades to The Content Club, should new, upgraded features be offered as part of The Content Club membership.
If you are purchasing Rent Roll Owners Marketing School
By purchasing access to Rent Roll Owners Marketing School, you will receive from Rent Roll Starter:
A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include video, audio and written lessons, templates, worksheets, checklists, slide decks and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 120 days. In the event that Rent Roll Starter intends to close the Members Area, it shall provide you with a 30 day notice by email, and the ability to download the core resources contained in the Members Area.
Bonuses
From time to time, Rent Roll Starter will offer bonuses to individuals who sign up for the Program. You are entitled to any bonuses offered to you at the time of your enrolment, but not any bonuses offered in any other enrolment. Bonuses may not be available for the entire lifespan of the program and they vary depending on particular promotions throughout the year.
Lifetime Access to Rent Roll Owners Marketing School
You will receive “lifetime access” to the Rent Roll Owners Marketing School, which means: for the life of the program. So, for as long as the Marketing School exists in it’s current format, you will have access to it, and for a minimum of 120 days.
Should Rent Roll Starter decide to close the program in the future, you will be given 30 days notice via email, and the option to download all the resources before the members area is closed down.
Use of the Marketing School resources
You agree to use the Marketing School resources, training and information in the following ways:
• You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
• You may not re-sell any of the resources to anyone else.
• You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
• You understand that you do not have exclusive access to the resources inside the program. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you're not publishing duplicate content as other members of the program.
PAYMENT POLICY FOR THE RENT ROLL OWNERS MARKETING SCHOOL
You agree to pay the following fees:
A single payment of $697 OR $997 – depending on the date of purchase, OR
8 monthly instalments of $97 OR 12 monthly instalments of $97 – depending on the date of purchase, OR
8 weekly instalments of $97 OR 12 weekly instalments of $97 – depending on the date of purchase.
The Rent Roll Owners Marketing School is not a “pay in part” program where you can pay only for access to certain parts and not others.
If you are purchasing The Social Property Manager Course
By purchasing access to The Social Property Manager Course, you will receive from Rent Roll Starter:
A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include video, audio and written lessons, templates, worksheets, checklists, slide decks and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 120 days. In the event that Rent Roll Starter intends to close the Members Area, it shall provide you with a 30 day notice by email, and the ability to download the core resources contained in the Members Area.
Bonuses
From time to time, Rent Roll Starter will offer bonuses to individuals who sign up for the Program. You are entitled to any bonuses offered to you at the time of your enrolment, but not any bonuses offered in any other enrolment. Bonuses may not be available for the entire lifespan of the program and they vary depending on particular promotions throughout the year.
Lifetime Access to The Social Property Manager Course
You will receive “lifetime access” to The Social Property Manager Course, which means: for the life of the program. So, for as long as the course exists in it’s current format, you will have access to it, and for a minimum of 120 days.
Should Rent Roll Starter decide to close the program in the future, you will be given 30 days notice via email, and the option to download all the resources before the members area is closed down.
Use of The Social Property Manager Course resources
You agree to use The Social Property Manager Course resources, training and information in the following ways:
• You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
• You may not re-sell any of the resources to anyone else.
• You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
• You understand that you do not have exclusive access to the resources inside the program. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you're not publishing duplicate content as other members of the program.
PAYMENT POLICY FOR THE SOCIAL PROPERTY MANAGER COURSE
You agree to pay the following fees:
A single payment of $7 OR $57 OR $97 – depending on the date of purchase.
There are no refunds for this course.
If you are purchasing a Coaching Program
The number of coaching sessions included in this program is listed on your payment page.
Each coaching session will be conducted via Zoom or phone call and will be 60 minutes in duration.
Coaching sessions policy
Upon making your first payment you will be contacted by Rent Roll Starter to schedule your first, and all subsequent coaching sessions.
Rent Roll Starter only accepts limited numbers of coaching clients each month, to ensure you're able to receive the assistance and support you require between coaching sessions. For this reason, if you need to cancel or reschedule any of your coaching session appointments, you are required to give at least 48 hours notice of the change or you will forfeit that particular coaching session.
Support policy
Your coaching program includes unlimited support between coaching sessions. To claim this support, you can either:
• Call Rent Roll Starter on 02 7903 9993 to request a support call back
• SMS Rent Roll Starter on the mobile number you are provided to request a support call back
• Email Rent Roll Starter at support@rentrollstarter.com.au to request support
All support requests will be responded to within 48 hours - on business days only (Monday to Friday) and during business hours only (10am to 4pm)
Coach absence policy
From time to time, there will be occasions where your Rent Roll Starter coach is on annual leave, unwell, attending training or speaking at events. During this time, your Rent Roll Starter coach will not be able to honour the support policy.
You will be given at least 24 hours notice of these absences, unless your Rent Roll Starter coach is unwell in which case you will be notified at their earliest convenience.
Your Rent Roll Starter coach will advise you of how to obtain other support during their absence.
IF YOU ARE PURCHASING A DIGITAL PRODUCT FROM THE RENT ROLL STARTER SHOP (including ebooks, newsletters, pre-written blogs, social media content packages, etc)
You agree to pay the purchase fee listed on the purchase page.
The digital product will be delivered to you via email. If you do not receive the email with the digital product it is your responsibility to contact Rent Roll Starter via email (support@rentrollstarter.com.au) to notify that you have not received the product.
There are no refunds for any digital products.
IF YOU ARE BOOKING ELLEN TO SPEAK AT YOUR EVENT (in person or digitally)
You agree to pay the purchase fee listed on the purchase page. This fee does not include travel expenses, as these are payable by you, if Ellen is required to travel to speak at your event in person. Travel expenses may include (but are not limited to) business class flights, transfers (via taxi, private car, or ride sharing service), accommodation (4 star hotel minimum) and meals. These bookings and expenses must be arranged by you, in consultation with suitable dates/times for Rent Roll Starter.
Ellen will attend and present at your event on the date and time agreed via email, and may elect to stay for the entire conference or event, but is not required to stay.
Should you need to change the date or time of the presentation, you must give at least 14 days notice, otherwise 50% of the fee is still payable.
Rent Roll Starter may provide digital resources to your audience as part of the presentation. In order for your audience to access these digital resources, they will need to give their name and email address to Rent Roll Starter.
Please note, Ellen is not willing to share personal medical information (including vaccination status) for the purposes of attending a speaking event. Before booking and paying for Ellen to speak at your event, please ensure that this is not a requirement in your country, state, city, venue or your organisation, as failure to do so may result in Ellen being unable to attend the event, and no refunds will be issued in these circumstances.
IF YOU ARE PURCHASING ANY "DONE FOR YOU SERVICES" (including email marketing, social media scheduling, phone answering, property management outsourcing, etc)
You agree to pay the purchase fee listed on the purchase page.
The details of the service will be outlined in email from Rent Roll Starter and you agree to the details of the service outlined in that email if you proceed with the purchase. If you do not receive the email it is your responsibility to contact Rent Roll Starter via email (support@rentrollstarter.com.au) to notify that you have not received the email.
There are no refunds for any "done for you services".
You accept responsibility for all content published and shared and you agree to ensure that it is legally compliant before it is published, even if the content is created by Rent Roll Starter.
You retain all ownership of creative (images, videos, text, audio) and intellectual property created for you by Rent Roll Starter.
If you are purchasing a Get Socials Done Day with Ellen
You agree to pay the purchase fee listed on the purchase page. This fee includes a co-working desk to the value of $60 per day. If you would prefer a private meeting room, there is an additional fee for this.
Ellen will spend the day (from 10am to 5pm) with you, assisting you to plan and create your social media content for the coming weeks and months. There's no guarantee for the number of posts that will be created in this time, however Ellen's past Get Socials Done days have regularly resulted in 40-75 posts during this time, depending on how quickly you're able to work.
Should you need to change the date or time of the Get Socials Done Day, you must give at least 14 days notice, otherwise 50% of the fee is still payable.
PAYMENT POLICY FOR THE GET SOCIALS DONE DAY
You agree to pay the fee outlined on the purchase page. This payment includes your first year of membership in The Content Club. Your membership in The Content Club will automatically renew annually, unless you cancel your membership.
If you are not satisfied with this day, let Ellen know before the day is over and you'll be offered a full refund.
PRODUCT DESCRIPTION FOR ALL PRODUCTS AND PROGRAMS
Rent Roll Starter endeavours to describe and display the products and programs as accurately as possible. While we try to be as clear as possible in explaining the products and programs, you acknowledge that there may be inaccuracies and errors on occasion. From time to time, Rent Roll Starter may correct errors in pricing and descriptions. You acknowledge that Rent Roll Starter reserves the right to refuse or cancel any order with an incorrect price listed.
PAYMENT CONDITIONS FOR ALL PROGRAMS AND PRODUCTS
Regardless of how you select to pay for your product or program (single payment, payment plan OR ongoing membership), you hereby authorise Rent Roll Starter to charge your credit card or debit card automatically according to the terms set forth in the section above.
Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new eligible payment method promptly or your program access will be removed.
If you do not request a refund within the terms of the program with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan and you understand that your membership will automatically continue and you authorise us (without notice to you, unless required by applicable law) to collect any and all outstanding receivables, using any eligible payment method we have on record for your account.
You are responsible to pay for the product or program in full (including GST) and for providing us with a valid credit card or other payment method. If you have selected a payment plan and you miss a payment, your account status will be changed to “delinquent.” You will immediately lose access to future Modules and Bonuses and your access to the Site and all Content will be revoked seven (7) days after your payment declines. You will also not receive access to future versions of the Program as it’s released, or any of the bonuses, until all payments are made in full.
If your account remains in delinquent status for longer than sixty (60) days, Rent Roll Starter reserves the right to report any delinquent balance owed to a credit reporting agency and/or collections agency subject to Rent Roll Starter’s sole discretion until the account is caught up and in good standing.
REFUND POLICY FOR ALL PROGRAMS AND PRODUCTS
The Content Club Membership Refund Policy
There are no refunds for monthly memberships, but membership can be cancelled with 24 hours notice (and all future payments will cease).
There are no refunds for annual memberships, but membership can be cancelled with 24 hours notice (and all future payments will cease).
There are no refunds for lifetime memberships, except in the circumstance that Rent Roll Starter decides to retire The Content Club membership before the guaranteed 3 years from your purchase date. If Rent Roll Starter decides to retire The Content Club within 3 years of your purchase of the lifetime membership, Rent Roll Starter will provide a pro-rata refund to you within 60 days of retiring The Content Club membership.
Rent Roll Owners Marketing School Refund Policy
You can participate in the Rent Roll Owner's Marketing School for up to the first 30 days. If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees subject to the following conditions:
- Deadline to Apply for Refund. To be eligible for a refund, you must submit your request by 5pm NSW Time 30 days after your initial purchase date. The deadline exists because if you sign up for the program, we want you to get started. If you don’t plan on starting right away but want to sign up this year, we'd love to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline. No refunds will be processed until 30 days after the first week of training commences.
- Completed Course Work. We’ll ask for your completed course work (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve). We will require this information to be submitted within 24 hours of your application for refund.
The completed course work you will be required to submit with your refund request includes ALL of the following items:
o Completed worksheets for modules 1, 2, 3 and 4
o Transcripts or notes of 3 landlord surveys you have completed, showing that ALL questions were asked and answered on the survey document
o Your completed Strategy Canvas, using your own local industry norms NOT the example norms shown in the video training and worksheet. You cannot copy the example provided.
o Your written elevator pitch, following the formula provided in the training video.
o A link to access your Freebie (Format must be PDF, mp3 or mp4). While this Freebie may be a version of one of the eBooks available for purchase from Rent Roll Starter, it must be FULLY branded and customised with your branding and details. You cannot copy the exact version provided to you in the members area.
o A link to review your completed Opt-In on your website (It MUST be connected to your CRM and working properly)
o A link to review your first blog on your website (it MUST be published, follow the formula outlined in the training video, including each element, and have a call to action that is working properly). While this blog may be a version of one of the pre-written blog posts in the member area, it must be FULLY customised to follow the formula taught in the video training, and must not be one of the examples provided in the worksheet. You cannot copy the exact version provided to you in the members area
- Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
- Please do not enrol in the Marketing School if you just want to "check it out." We put an extraordinary amount of time and effort into this Program, and we expect you to do the same.
We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.
Please note: If you opted for a payment plan and you do not request a refund within 30 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
Furthermore, if you opted for a payment plan and, anytime between making the initial purchase and the completion of the payment plan in full, you change your mind about participating in the program, even if you have not accessed any of the course materials, you are not entitled to cancellation of the payment plan OR refund, except under the refund policy.
Upon determining that you are entitled to a refund subject to this policy, Rent Roll Starter will promptly issue an instruction to its payment processor to issue the refund. Rent Roll Starter does not control its payment processor and will not be able to expedite any refunds.
If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.
All refunds are discretionary as determined by Rent Roll Starter. To further clarify, we will not provide refunds after the 30th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month.
Coaching Program Refund Policy
You can participate in the Program for up to the first 30 days. If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees subject to the following conditions:
- Deadline to Apply for Refund. To be eligible for a refund, you must submit your request by 5pm NSW Time 30 days after your purchase date. The deadline exists because if you sign up for the program, we want you to get started. If you don’t plan on starting right away but want to sign up this year, we'd love to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline. No refunds will be processed until 30 days after the first coaching call.
- Completed Course Work. We’ll ask for your completed course work (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve).
- Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
- Please do not enrol in a coaching program if you just want to "check it out." We put an extraordinary amount of time and effort into this Program, and we expect you to do the same.
Speaking Engagement Refund Policy (digital or in person events)
There are no refunds for speaking engagements.
The Social Property Manager Course Refund Policy.
There are no refunds for The Social Property Manager Course.
CANCELLATION POLICY
If you wish to cancel your membership in The Content Club, please cancel via your members area.
All other cancellations for all other programs and products are covered by the refund policies listed above.